Terms & Conditions

1. Agreement to Terms and Conditions

1.1 Acceptance of Terms and Conditions

1.1.1 The website www.crukafe.com is owned and operated by CRU Kafe Limited, trading as 'CRU Kafe'. References to "we", "us", our" or "the website" are references to CRU Kafe Limited. We are a company registered in England and Wales (company number 08648796), and our address for correspondence is:

1.1.2 CRU Kafe Limited, UGLI Campus, Wood Lane, London, W12 7SB

1.1.3 Your use of this website and membership of CRU Kafe Limited is at all times subject to these Terms and Conditions as applicable to your use of the website and all applicable laws. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.

1.2 Changes to Terms and Conditions

1.2.1 We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use our website after changes are made means that you agree to be bound by such changes.

1.3 Membership and Billing

1.3.1 You can find the specific details regarding your subscription including your next scheduled boxes, by clicking on the relevant section of the website.

2. Website Use Terms and Conditions

2.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

2.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

2.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, we will place a 'cookie' (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification.

3. Copyright

3.1 Copyright

3.1.1 This website and its content is copyright of CRU Kafe Limited 2019. All rights reserved.

3.2 Trademarks

3.2.1 All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

3.3 User Material

3.3.1 In these Terms and Conditions, we use the term 'User Material' to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.

3.3.2 This section of our Terms and Conditions sets out the rights and obligations that you and we have in connection with User Material. If you review or submit User Material you are agreeing to do so on these Terms and Conditions. If you do not want to review or submit User Material on these terms, then you should not do so.

3.3.3 We do not systematically review User Material submitted by users of this website. We are not responsible for the content of User Material. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.

3.3.4 We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Material, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Material breaches this section of the Terms and Conditions and we may do this with or without giving you any prior notice.

3.3.5 We do not claim any ownership rights in User Material. However, by submitting User Material you hereby grant to us a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Material in any media (including, but not limited to, our website and those websites which we operate by way of a 'white label' or 'co-branded' service for third parties)

3.3.6 We may link User Material or parts of User Material to other material, including material submitted by other users of the website or created by us and/or other third parties. We may use User Material for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise CRU Kafe Limited. We will not sell your User Material to third parties but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Material.

3.3.7 Each time you submit User Material to us, you represent and warrant to us as follows: (a) you own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract; (b) your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law; and is not otherwise inappropriate; (c) your User Material does not advertise any product or service or solicit any business; (d) your User Material does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 and if User Material identifies any individual over the age of 18, you have that person's consent to being identified in exactly that way in your User Material; and (e) in submitting your User Material you are not impersonating any other person.

3.3.8 Links to other websites - From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

- You may not create a link to this website from another website or document without our prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Once you have used these links to leave our site we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

4. Joining Us

4.1 We may refuse any application to join our website or receive our services for any reason whatsoever. Please note that by supplying your telephone number on joining us you grant us permission to contact you via phone regarding your account and any special offers or promotions that we may offer you from time to time.

5. Availability of Website

5.1 Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.

5.2 Your access to our website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at help@crukafe.com.

6. Free or discounted offers

6.1 Free or discounted introductory offers are only available to new users of website, except where expressly stated, previous users or trialists of CRU Kafe Limited do not qualify for an additional special offer.

6.2 Free or discounted offers are available only once to any one person, and are subject to availability of stock.

6.3 Discounts and credits cannot be used in conjunction with any other offers unless expressly noted.

6.4 You must have Internet access and valid payment details to redeem a free or discounted offer.

6.5 Spinning Wheel - Competition

    1. This prize draw is open to residents of the UK aged 18 years or over at the time of entry.
    2. Each customer is allowed one entry.
    3. It is up to the customer to remember the code of the prize granted as we cannot see what prize was awarded to each customer. If the code is forgotten or misplaced by the customer, we are under no obligation to provide another prize.

6.6  Online Competition - General

    1. CRU Kafe competitions are open to residents of the UK and must be aged 18 years or over at the time of entry.
    2. The duration period of CRU Kafe competitions will be stated on the advertisement. All competitions will close at Midnight on the final day of the competition unless otherwise stated on the advertisements. All entries after this deadline will not be entered into the draw.
    3. Late, incomplete or corrupt entries will not be accepted. No responsibility can be accepted for lost entries. The winner will be chosen at random from all entries received by the closing date.
    4. The prize shall be stated on the advertisement. Selection of pods will be discretionary to CRU Kafe.
    5. One winner will be selected at random from all valid entries to this competition.
    6. The winner will be notified within fourteen days of the closing date. In the event that no response is received from the winner after a reasonable period and effort has been made to contact the winner, a new winner shall be selected at random. This process will continue until a winner has been successfully contacted.
    7. All elements of the prize are subject to availability, nontransferable, non amendable and there are no cash alternatives.
    8. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of CRU Kafe and accordingly may, at its absolute discretion, vary or amend the promotion and the entrant agrees that no liability shall attach to CRU Kafe as a result thereof.
    9. Personal Information - the email address and answers you submit to enter a CRU Kafe competition will not be shared with any 3rd parties, and will be used only for Marketing & Promotional communications for CRU Kafe Ltd. You can unsubscribe from this communication at any point by clicking the unsubscribe link in our emails, or by contacting us at help@crukafe.com
    10. Please check our Privacy Policy for any extra information
  1. Facebook in no way endorses or sponsors this competition.

6.7 Online Competition – Years Supply of Coffee

  1. CRU Kafe competitions are open to residents of the UK. Participants must be aged 18 years or over at the time of entry. Individuals with ties or an affiliation with the organisations running this competition are not eligible to enter. If a winner is discovered to have some form of connection or affiliation with CRU Kafe, the win will be discarded. A new winner will be selected at random to take their place.
  1. The CRU yearlong coffee supply competition shall be triggered after one of the following criteria’s is met, whichever comes first:
  • When the competition receives 500 entrants, the draw shall be triggered.
  • Or the draw shall be triggered on the 01/09/2019, if the limit of entrants is not reached.
  • If we receive competition entries after the 01/09/2019 midnight UK time, then they shall be considered late and invalid.
  1. During the duration of this competition, CRU Kafe may at its sole discretion amend the method of entry. All entries before any amendments are implemented shall still be valid. All amendments to the method of entry shall be communicated by the appropriate promotion. 
  1. Late, incomplete, corrupt or fraudulent entries will not be accepted. No responsibility can be accepted for lost entries. The winners will be selected by random.
  1. The CRU annual competition will have multiple methods of entry. Please refer to the instructions and terms shown on the promotion for details on entry to the competition. 
  1. The CRU yearly competition features one prize, consisting of a year’s subscription of CRU Kafe coffee pods. All prizes are non-exchangeable, non-refundable. Participates can win a maximum of one prize, they are not eligible to win multiple prizes.
  1. The winner will be selected at random from all valid entries, and shall be notified within 30 days of the draw date. In the event that no response is received from the winner after a reasonable effort has been made to contact the winner, a new winner shall be selected at random. The same process will be implemented for any users who refuse the prize. This process will continue until a winner has been successfully contacted. 
  1. Prizes are non-transferable, non-redeemable for cash and non-exchangeable. There are no refunds on unused portions of the prize.
  1. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of CRU Kafe Limited and accordingly may, at its absolute discretion, vary or amend the promotion. The entrant agrees that no liability shall attach to CRU Kafe or its partners as a result thereof. 
  1. Personal Information - the email address and answers you submit to enter the CRU competition will not be shared with any 3rd parties. Your details will not be used for marketing purposes unless you specifically provide permission.  Please refer to the CRU Privacy Policy for full details.
  1. If you request to receive promotional material from CRU Kafe, you can unsubscribe from communication by clicking the unsubscribe link in our emails, or by contacting us at help@crukafe.com. 
  1. See below for contact details which can be used for any queries or request to opt out of any communication for the following companies: 
  2. CRU Kafe- help@crukafe.com, Privacy Policy 

6.8 Black Friday Discount

The ‘Black Friday’ offers as stated across the site and in marketing communications are available to our customers from 9:30am Friday 23rd November until 11:59pm Monday 26th November.

“Spend £20, £35 & £75” Milestones. To qualify for our Black Friday giveaway, customers must be aware of the following conditions…

  • Basket size is calculated after any other discounts are applied. For example, if customers place £20 worth of coffee in their basket, but then apply a discount code that lowers this below the £20 threshold, the Black Friday Deal will no longer be valid.
  • Shipping - Costs of shipping are not taken into account when calculating basket size. The £20, £35 and £75 thresholds must be must buy items only - shipping is excluded.
  • Packaging – Letterbox friendly packaging will not be available for this promotion. In place of our letterbox friendly packaging, our standard packaging and delivery will be used.

Offer is valid only whilst stocks last.

CRU Kafe reserve the right to end this offer at any point during the ‘Black Friday’ period.

 

6.9 Coffee-Survey Competition

  1. CRU Kafe competitions are open to residents of the UK and must be aged 18 years or over at the time of entry. Individuals with ties or an affiliation with the organisations running this competition are not eligible to enter this competition. This will include employees and family members of employees. If a winner is discovered to have some form of connection or affiliation with CRU Kafe, the win will be discarded. A new winner will be selected at random to take their place.
  2. The Coffee-Survey competition will run from the 10th Feb 2021 to the 10th March 2021. All competitions will close at Midnight on the final day of the competition. All entries after this deadline will not be counted. During the duration of this competition, CRU Kafe may at its sole discretion amend the method of entry. All entries before any amendments are implemented shall still be valid. All amendments to method of entry shall be communicated by the appropriate promotion.
  3. To successfully enter this competition, you are required to submit a successful survey answer set. Survey can be found here: https://crukafe.typeform.com/to/IWYAhzvn
  4. Late, incomplete or corrupt entries will not be accepted. No responsibility can be accepted for lost entries.
  5. This competition features one prize, with one winner. Prizes are non-exchangeable, non-refundable. The below outlines available prize:

    A 12 month subscription of a 6-pack of coffee capsules from crukafe.com. This includes 12 deliveries of 6 packs of coffee pods. The type of pods is at the discretion of the winner (but subject to availability), and can be changed at any point during the 12 month period. 

  6. The winner will be notified within fourteen days of the closing date. In the event that no response is received from the winner after a reasonable period and effort has been made to contact the winner, the runner up shall be selected. The same process will be implemented for any users who refuse the prize. This process will continue until a winner has been successfully contacted.
  7. These prizes are non-transferable, non-redeemable for cash and non-exchangeable. There are no refunds on unused portions of the prize.
  8. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of CRU Kafe Limited. At its absolute discretion, CRU Kafe may vary or amend the promotion and the entrant agrees that no liability shall attach to CRU Kafe or its partners as a result thereof.
  9. Personal Information - the email address and answers you submit to enter will not be shared with any 3rd parties. Your details will not be used for marketing purposes by any of the partners unless you specifically provide permission by the tick boxes upon entry.
  10. If you select to receive promotional material from CRU Kafe, you can unsubscribe from communication by clicking the unsubscribe link in our emails, or by contacting us at help@crukafe.com.

6.10 New York Coffee Festival Competition

  1. CRU Kafe competitions are open to residents of the UK and must be aged 18 years or over at the time of entry. Individuals with ties or an affiliation with the organisations running this competition are not eligible to enter this competition.
  2. The New York Coffee Festival Competition will run from the 27th March 2018 to the 30th April 2018. All competitions will close at Midnight on the final day of the competition. All entries after this deadline will not be entered into the draw. During the duration of this competition, CRU Kafe may at its sole discretion amend the method of entry. All entries before any amendments are implemented shall still be valid. All amendments to method of entry shall be communicated by the appropriate promotion.
  3. Late, incomplete or corrupt entries will not be accepted. No responsibility can be accepted for lost entries. The winner will be chosen at random from all entries received by the closing date.
  4. This competition features one winner for the trip. The prize is non-exchangeable and non-refundable. The prize is subject to availability, and may be amended by CRU Kafe Ltd due to unforeseen circumstances.
  5. The prize consists of a trip for two to attend the New York Coffee Festival. Return flights, 2 nights stay at the Hoxton hotel and entry to the New York Coffee festival is included. The dates in which this trip will take place will be within +/- 1-2 days of the Coffee festival, which takes place on the 11th-13th October 2019.

Flights Details

  • Flights for two, from a UK airport to a New York City airport. Airport is selected by CRU Kafe.
  • CRU Kafe will take into consideration the Winners location when booking flights, however CRU Kafe Ltd maintains the right to make the final decision on this matter.
  • The airline carrier will be selected at the sole discretion of CRU Kafe.
  • Flights will be economy or equivalent, with carry-on luggage included.  
  • The winner may communicate their needs to CRU Kafe In regards to flights, who will do their best to accommodate these.

Hotel  Details

  • 2 nights stay at the Hoxton shall be provided for two people.  
  • CRU Kafe maintains the right to provide a different hotel of the same quality, should there be unforeseen problems with the Hoxton.
  • Rooms will accommodate two adults, and will be selected based on availability and at the discretion of CRU Kafe Ltd.
  • CRU Kafe will take on board the requirements of the winner, but makes no guarantee that these will or can be met.
  • The winner will be responsible for any damages incurred during their stay at the Hoxton or replacement hotel.

New York Coffee Festival Tickets

  • Tickets will be provided to the winner.
  • Once tickets have been provided, the winner becomes responsible for these tickets. CRU Kafe will not be responsible for any loss.

The winner may request amendments to the prize such as upgrading flights, upgrading hotel rooms or extending their stay. Amendments are not guaranteed, and the winner will be responsible for any increase in costs due to these amendments.

  1. The winners will be selected at random from all valid entries to this competition. The winner shall be notified within 28 days of the competition closing. In the event that no response is received from a selected winner, and after a reasonable period and effort has been made to contact the winner, a new winner shall be selected at random. The same process will be implemented for any users who refuse the prize. This process will continue until a winner has been successfully contacted.
  2. This prize is non-transferable, non-redeemable for cash and non-exchangeable. There are no refunds on unused portions of the prize.  
  3. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of CRU Kafe Limited. At our absolute discretion, we may vary or amend the promotion and the entrant agrees that no liability shall attach to CRU Kafe or its partners as a result thereof.
  4. Personal Information – personal details provided in this competition will not be shared with any 3rd parties. Your details will not be used for marketing purposes unless you provide permission.
  5. If you select to receive promotional material from CRU Kafe, you can unsubscribe from communication by clicking the unsubscribe link in our emails, or by contacting us at help@crukafe.com.
  6. For any questions, please contact our customer service team at- help@crukafe.com, Privacy Policy

7. Payments

7.1 Billing times may change in the run up to events that affect postal deliveries such as Bank Holidays. See 11.1

7.2 Payment services are provided by Stripe

7.3 If your payment details change, your card provider may provide us with updated card details. We may use these new details for your future orders in order to help prevent any interruption to the service. If you would prefer to opt out from this service, please contact us on help@crukafe.com.

7.4 Please note that should your account fall into arrears, we reserve the right to pass on your details to a collection agency for retrieval of the outstanding debt. There will be a £5 handling charge for all such cases.

7.5 You agree not to hold us responsible for banking charges incurred due to payments on your account.

7.6 Goods are subject to seasonal changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees.

7.7 Upon registering, restarting regular deliveries, ordering one off orders or changing card details, your payment card will be authorised for up to the cost of 10 capsules to verify your payment details. A £1 payment will be taken from your card in order to authorise it and prevent fraud. This payment will be immediately voided, but some banks may temporarily reflect these against your account balance.

8. Delivery and Return of orders

8.1 Orders can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.

8.2 We currently use Royal Mail second class postage to deliver our orders to you. Proof of delivery is not obtained. Actual delivery times may vary for you depending on;

- our stock availability,
- your delivery address,
- when you make your selection, and
- circumstances impacting delivery by the Royal Mail.

We reserve the right to use alternative delivery methods without prior notification.

8.3 You will not hold us responsible for any delays, outside our control, which relate to the delivery of orders.

8.4 It is the customer's responsibility to report all lost orders online within 7 days. Customers are obliged to comply with either Royal Mail's claim compensation process or CRU Kafe Limited's process. Failure to comply with these processes, as amended from time to time, will result in no refund.

8.5 If you change address, you must update your address details in the relevant section of the website to ensure that no orders are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will be liable for any orders posted to the wrong location. You can see a summary of these times at www.CRUkafe.com/lastorders

8.6 We reserve the right to cancel your membership if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.

8.7 If you are dissatisfied with any product you receive from us, please contact our customer services team on help@crukafe.com. We retain the right to request a return of any faulty goods by recorded delivery to CRU Kafe Limited, UGLI Campus, Wood Lane, London, W12 7SB - and the product will be inspected.

 

8.8  If you change your mind about any order we will issue you with a full refund provided that you return the product to us within 30 days of receipt of the product.  We will then issue you with a full refund within 14 days of cancellation.

8.9 If you place an order for multiple one-off orders, please be aware that they will still be sent via Royal Mail post and may be subject to delays. We therefore cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.

9. Use

9.1 You agree that you will not infringe any rights including intellectual property rights of any person including, without limitation, copying, reproducing or otherwise modifying any material provided as part of the Service including the packaging.

9.2 All content and programming of our website is the property of CRU Kafe Limited. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without our express written permission.

10. Cancellation

10.1 Despite the above provision, you are entitled to cancel a payment for products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for re-credit to your card.

10.2 We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these terms. If we terminate your use of our service as a result of a breach of any obligation under these terms, such termination would be immediate and without notice.

11. Privacy

11.1 We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy

12. Promotion Codes

12.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.

13. Disclaimer of Warranties and Limitations on Liability

13.1 Nothing in this clause (13) or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for;

- Fraud
- Death or personal injury caused by its negligence (including negligence as defined in s.1 Unfair Contract Terms Act 1977.
- Where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through the website.
- Liability to the extent the same may not be excluded or limited as a matter of law.

Nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

13.2 This website and its contents are provided "as is" and on an "as available" basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of orders, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver orders of content at our sole discretion. Subject to clause 13.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.

13.3 In no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

13.4 Subject to clauses 13.1, 13.2 and 13.3 our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed in aggregate the greater of £1 and/or the total amount paid by you to us in respect of our Services in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.

14. Applicable Law

14.1 This website is controlled by CRU Kafe Limited. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.

15. Assignment by Us

15.1 You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party.

16. Memberships are Non-Transferable

16.1 CRU Kafe Limited memberships are not transferable and therefore cannot be sold or traded.

17. No Waiver

17.1 If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

18. Force Majeure

18.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

19. Third Party Rights

19.1 Subject to clause 13.3, nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

19.2 In accordance with clause 1.2.1, we may rescind, waive, assign, release or vary any or all of the provisions in this Agreement in any way without consent of any third party.

20. Damaged or Defective Items

20.1 You must inspect the products on day of receipt and notify us within 30 days of any defects. We will replace or refund you for defective products if notified of any damage or defects within 30 days of you receiving your product. If notified of any damage or defects, we will refund you within 14 days of the return date.

21. Indemnity by you

21.1 You agree to indemnify and hold CRU Kafe Limited, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms and Conditions or any violation by you of any applicable laws or the rights of any third party.

22. Website disclaimer

22.1 The information contained in this website is for general information purposes only. The information is provided by CRU Kafe Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

22.2 This website and its content are copyright of CRU Kafe Limited

22.3 This version last updated October 7, 2016.